Privacy Policy

What Our Privacy Policy Is

At TCG Protectors, our privacy policy is a detailed statement that explains how we collect, use, and protect your personal information when you shop for trading card games accessories on our website. It covers aspects like contact details, order history, and payment information, ensuring you know how your data is handled.

Why It Is Important to Us

It's crucial to us because it ensures we handle your data responsibly, comply with privacy laws like the California Consumer Privacy Act (CCPA), and build trust with our customers. By prioritizing your privacy, we create a secure and reliable shopping environment, which is essential for maintaining our reputation as a trusted brand for card collectors.

1. Introduction

At TCG Protectors LLC ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website, purchase our card accessories, or engage with us through other channels, such as customer service or social media. By using our services, you agree to the terms of this Privacy Policy. We may update this policy periodically, and we encourage you to check this page regularly for changes.

2. Scope of Our Privacy Policy

This Privacy Policy applies to personal information we collect from customers, website visitors, social media users, and others interacting with our digital services, including our online store at tcgprotectors.com. It also covers information collected during recruitment processes for job applicants.

3. Information We Collect

We may collect the following types of information:

  • Personal Contact Information: Name, email address, mailing address, phone number
  • Account Information: Username, password (stored securely), account preferences
  • Payment Information: Credit card details, billing address (handled securely by our payment processor)
  • Order Information: Products purchased (e.g., card sleeves, toploaders, binders), order history, shipping details
  • Demographic Information: Age, gender, interests (if provided, e.g., favorite Pokémon sets)
  • Technical Information: IP address, browser type, operating system, device type
  • Usage Information: Pages visited, time spent on site, clickstream data
  • Communication Preferences: Newsletter subscriptions, marketing opt-ins
  • Other Information: Information provided in customer reviews, support tickets, or social media interactions

4. How We Collect Information

We collect information when you:

  • Subscribe to our email newsletter or SMS notifications
  • Place an order on our website
  • Register for an account
  • Contact our customer service via email, phone, or social media
  • Request a product replacement or refund
  • Interact with our website, such as browsing products or leaving reviews
  • Provide information voluntarily, such as during promotions or surveys

We also use cookies and similar technologies to collect data about your website usage. Cookies are small files stored on your device that help us analyze traffic, improve user experience, and deliver personalized ads. You can manage cookie preferences in your browser settings, but disabling cookies may affect some website features. By using our website, you consent to our use of cookies.

5. Why We Collect Information

We use your information to:

  • Process and fulfill orders for Pokémon card accessories
  • Manage and personalize your account
  • Communicate about orders, account updates, or customer service inquiries
  • Send marketing communications about products, promotions, or events (if you opt in)
  • Improve our website’s functionality and user experience
  • Analyze shopping trends to offer relevant products
  • Comply with legal obligations and protect our rights

6. Sharing Your Information

We may share your information with:

  • Employees and contractors who need it to provide our services
  • Third-party service providers (e.g., payment processors, shipping companies, marketing platforms) to support our operations. These providers may be located in the United States or other countries.
  • Business partners for joint promotions, with your consent
  • Law enforcement or government agencies if required by law
  • Parties involved in a business transaction, such as a merger or acquisition

We ensure third parties are contractually obligated to protect your data and use it only for the intended purpose. We do not sell or trade your personal information for third-party marketing purposes.

7. International Data Transfers

If you are located outside the United States, your information may be transferred to, stored, and processed in the United States or other countries with different data protection laws. By using our services, you consent to such transfers. We take reasonable steps to ensure compliance with applicable data protection laws, such as the California Consumer Privacy Act (CCPA) for California residents.

8. Data Security

We use industry-standard security measures, including Secure Socket Layer (SSL) encryption, to protect your personal information during transmission and storage. Look for the padlock icon or “https” in your browser’s address bar to confirm a secure connection. We also implement measures to prevent unauthorized access, maintain data accuracy, and destroy or de-identify information no longer needed. You can help by using strong passwords and logging out of your account on shared devices.

9. Your Choices

You can choose not to provide certain information, but this may limit access to some features, such as placing orders. To opt out of marketing communications, click the “unsubscribe” link in our emails or update your preferences in your account settings at tcgprotectors.com. You may still receive service-related communications, such as order confirmations.

10. Accessing and Updating Your Information

You can review and update your personal information by logging into your account and navigating to the “Account Settings” section. We strive to keep your information accurate and encourage you to notify us of any changes. If you have multiple accounts, we may merge them upon request or if necessary, after verifying your identity.

11. Cookies and Tracking Technologies

Cookies and similar technologies help us enhance your experience, analyze website performance, and deliver personalized ads. For example, cookies may track which Pokémon card accessories you view to suggest similar products. You can disable cookies in your browser, but this may affect website functionality. Third-party partners may also use cookies for advertising purposes, subject to their own privacy policies.

12. Third-Party Links

Our website may include links to third-party sites, such as social media platforms or partner websites. We are not responsible for their privacy practices. We recommend reviewing the privacy policies of any third-party sites you visit.

13. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information without parental consent, we will delete it promptly.

14. SMS Marketing and Notifications

If you provide your phone number during checkout or opt in to SMS notifications, you consent to receive text messages about orders, account updates, or marketing promotions (no more than 30 per month). You can opt out by replying “STOP” to any message or following unsubscribe instructions. Text “HELP” for assistance or contact us at info@tcgprotectors.com. Message and data rates may apply.

15. Privacy Complaints

If you have concerns about our privacy practices or believe we have violated your privacy rights, please contact us at info@tcgprotectors.com. Provide details about your concern, including the date, time, and circumstances. We will investigate promptly and respond with a resolution consistent with applicable laws, such as the CCPA.

16. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised date. Your continued use of our services after changes indicates your acceptance of the updated policy.

17. Contact Us

For questions or concerns about this Privacy Policy, please contact us at info@tcgprotectors.com or through our website’s contact form at tcgprotectors.com.

Last Updated: June 1, 2025