Shipping and Returns Policy
Shipping Policy
Dispatch Times
Orders are typically dispatched within 24 hours (weekdays) from the time they are placed. We will notify customers of any delays that may affect this timeframe.
Shipping Methods
We offer standard and express shipping options. Shipping costs will be calculated and displayed at checkout based on the destination and chosen method.
Delivery Estimates
Delivery times vary depending on the shipping method selected and the destination:
- Standard Shipping: Usually takes 5-7 business days within the same country.
- Express Shipping: Typically takes 2-4 business days within the same country.
- International Shipping: Delivery times may vary depending on the destination and local customs processing.
Shipping Restrictions
Some products may have shipping restrictions to certain countries or regions. Please check the product page for details.
International Shipping
We ship to most international destinations. However, customers are responsible for any customs charges, tariffs, or import duties levied by their country. These fees are not included in the shipping cost and must be paid by the recipient.
Address Accuracy
Please ensure your shipping address is accurate. We are not responsible for packages returned due to incorrect or incomplete addresses. Additional shipping costs may apply for redelivery.
Missing or Lost Packages
If your package is reported as missing or lost, please contact us at info@tcgprotectors.com within 14 days of the estimated delivery date. We will work with the carrier to locate your package or issue a replacement/refund as appropriate.
Order Tracking
Once your order is shipped, you will receive a tracking number via email. You can use this to monitor the progress of your delivery.
Pre-orders
For pre-order items, all items in the order will be shipped together on the launch date of the pre-order. If you wish to receive in-stock items sooner, please place separate orders for pre-order and in-stock items. In the event of significant delays beyond our estimated delivery date, we will communicate with customers and offer options for cancellation or continuation of the order.
Returns Policy
Change of Mind
If you change your mind about a purchase, you may return the item within 30 days of delivery for a refund or exchange. Returned items must be in as-new condition, with all original packaging and accessories intact. We reserve the right to inspect returned items and may issue store credit instead of a refund if the items do not meet these conditions.
Faulty Items
If you receive a faulty item, please contact us at info@tcgprotectors.com as soon as possible with details and photos of the issue. We will arrange for a replacement or refund and cover the cost of return shipping.
Incorrect or Missing Items
If your order contains incorrect or missing items, please contact us immediately at info@tcgprotectors.com. We will correct the issue and cover any necessary shipping costs.
Return Process
To initiate a return, please contact us at info@tcgprotectors.com to request a return authorization. Include your order number and the reason for return. We will provide instructions on how to return the item.
Refunds
Refunds will be processed to the original payment method within 7-10 business days of receiving the returned item, provided it meets our return conditions.
Exceptions
Sale items, customized products, and items marked as non-returnable cannot be returned. For pre-orders, refunds may not be available if the item has been pre-allocated. However, in cases of significant delays, we will offer options for cancellation or continuation.
Contact for Support
For any shipping or returns inquiries, please contact us at info@tcgprotectors.com.
Legal Note
This shipping and returns policy is governed by the laws of Florida, United States, where TCG PROTECTORS is based. For international orders, additional terms may apply based on local regulations. Please note that this policy is subject to change without notice, and we recommend checking this page regularly for updates.
Policy updated: June 1, 2025